About

Claudia Howard Email Marketing Expert
Klaviyo Master

Hi, I'm Claudia.

A Klaviyo Gold Master, email strategist, and trusted partner to Shopify store owners who want to grow their business—without doing all the things themselves.

I help founders turn their email list into a consistent, dependable revenue stream. Not with cookie-cutter templates or set-it-and-forget-it flows—but with thoughtful strategy, engaging copy, and systems that actually work.

Because email marketing isn’t just about sending emails. It’s about building relationships. Nurturing trust. And showing up for your customers in a way that feels true to your brand.

Why work with me?

I know ecommerce. I work exclusively with Shopify brands, so I get the rhythms of product launches, seasonal campaigns, and what it takes to turn browsers into buyers.

I’m strategic and hands-on. I can zoom out and see the big picture—but I’m also in Klaviyo daily, testing, optimizing, and improving performance.

I’m here to make your life easier. Whether I’m managing your weekly campaigns or building out a flow you’ve been putting off for months, my goal is to lighten your load and help you grow.

The Email Marketing Framework I Use to Help Shopify Stores Grow (Consistently + Calmly)

Email is one of the highest-ROI tools a Shopify brand can use — but only when there’s a clear system behind it. This is the framework I use every week for my ecommerce clients, my coaching students, and The Social Sales Girls community.

It keeps your email marketing profitable, organised, and easy to manage, even as your business grows.

Strong Foundations Start in Klaviyo

A high-performing email program begins with a clean, reliable account setup.

This includes:

  • Proper Shopify + Klaviyo integration
  • Clear naming conventions
  • Engaged segments
  • Deliverability-friendly sending behaviour
  • Universal header and footer blocks
  • Logic that prevents subscribers from entering multiple flows at once

A tidy foundation makes everything else — campaigns, flows, segmentation, analytics — work seamlessly.

Behaviour-Based Flows That Feel Personal

Your automations quietly nurture, guide, and recover revenue around the clock. I build flows that mirror real customer behaviour and treat new and returning customers differently when it matters.

Core flows include:

  • Welcome
  • Abandoned Cart (split for new vs. returning customers)
  • Browse Abandonment (split for new vs. returning customers)
  • Post-Purchase (split for first-time vs. repeat customers)
  • Price Drop and Back in Stock
  • Winback
  • Review Request
  • Subscription flows when relevant

These flows keep your brand helpful, trustworthy, and top-of-mind — without overwhelming your subscribers.

Weekly Campaigns That Build Momentum

Campaigns are the heartbeat of your email marketing. Most clients send weekly, which keeps subscribers engaged and trained to look forward to hearing from you.

Each campaign uses my high-performing structure:

  • Two sets of subject + preview lines
  • A clean, clear header
  • A short story or angle that sparks curiosity
  • One featured product, collection, or piece of content
  • A single, obvious CTA
  • A warm close in your brand voice

No clutter. No overwhelm.
Just simple, high-quality touchpoints that build trust and drive revenue.

Your Brand Voice, Captured and Consistent

I study how you speak, how you write, and how your customers talk about your products. Then I build a guide that covers:

  • The vocabulary that feels natural
  • Founder POV when appropriate
  • Signature phrases and CTAs
  • Words to avoid
  • Tone, pacing, and emotional energy

This ensures your emails sound like you — instantly recognizable, warm, and consistent across every send.

Smart Segmentation (Without Overcomplicating Anything)

Segmentation should make sending easier, not harder.

The segments I use most often include:

  • 30/60/90 day engaged
  • New vs. returning customers
  • VIPs
  • Flow vs. campaign audiences
  • Purchase or category-based tags
  • Seasonal or interest tags when they add value

The goal is simple: send messages that feel relevant and timely, without maintaining dozens of segments you’ll never keep up to date.

Storytelling That Feels Human

Whether you're promoting a new launch, sharing a blog post, or highlighting a bestselling product, your emails should feel like a conversation.

My approach blends:

  • Curiosity
  • Benefits
  • Emotional connection
  • Light storytelling
  • Seasonal relevance
  • Thoughtful use of social proof

Great email isn’t loud or salesy.
It’s warm, clear, and genuinely helpful.

Data That Guides Better Decisions

Once your system is running, data becomes your strategic compass.

I regularly review:

  • Click rates
  • Revenue per recipient
  • Subject line performance
  • Offer effectiveness
  • Subscriber engagement windows
  • Flow timing and drop-off
  • Deliverability indicators

Instead of guessing, we adjust based on what the numbers show — small tweaks that add up to big gains.

High-Converting Sign Up Forms That Attract the Right Subscribers

A strong email program starts with the way people join your list. I design sign up forms that grow your audience with people who actually want to hear from you.

My approach includes:

  • A clear, honest value proposition
  • On-brand incentives (discounts only when appropriate)
  • Forms that are fast to complete on mobile
  • Strategic timing and placement
  • Copy that matches your brand voice
  • A welcome experience that sets expectations and builds trust

The result:

A healthier list, stronger engagement, and subscribers who are far more likely to open, click, and buy.

Ongoing Optimisation Without Rebuilding Everything

Email programs don’t need to be reinvented — they need to be refined.

I regularly optimise:

  • Subject and preview lines
  • Flow timing
  • Campaign angles
  • Sign up form performance
  • Dynamic product blocks
  • Mobile layout
  • CTA placement
  • Storytelling hooks

It’s a small-changes-big-results approach.

A Human, Customer-First Philosophy

At the heart of my framework is one simple belief:
Email should feel good to receive.

That means:

  • Clear, honest messaging
  • No manipulative scarcity
  • Respect for your subscriber’s time
  • Helpful, thoughtful storytelling
  • Offers that add genuine value

When you respect the inbox, your subscribers reward you with loyalty, engagement, and repeat purchases.

Ready to Bring This Framework Into Your Business?

Here’s how we can work together:

    • 👉 Done-For-You Campaign + Flow Management
    • 👉 Klaviyo Account Setup + Audits
    • 👉 Workshops + Training for The Social Sales Girls Community

    A bit more about me…

    I’ve worked with hundreds of product-based businesses—many of them led by women, bootstrapped from the ground up, and built with heart.

    When I’m not helping brands grow with email, you’ll find me spending time with Pom Pom the toy poodle on the beach or enjoying a round of nine and dine golf (I’m better at the dine part!).

    Looking for email marketing help?

    I can help.

    Set up a job at Storetasker


    and select Claudia Howard as your preferred expert